Returns & Exchanges

All of our sales are final, there are no returns, refunds or exchanges accepted. If there are any problems with your order, contact us via e-mail (info@guapkicks.co.za) OR call us on +27 84 616 4100 within 48 hours of receipt of your order. Send our team a detailed explanation regarding any issues with your order and our team will get back to you with immediate effect.

Please be advised that exchanges, returns or refunds are accepted rarely at our sole discretion. If you are granted an exchange or refund, the order price (less shipping) shall be granted to you in the form of online store credit and shipping is non-refundable. The buyer will be held responsible for the shipping cost and we shall not be held responsible if your item is lost due to your choice of your shipping method. It is suggested that you should use a courier service and to guarantee the contents of the package.

Should you have any questions or uncertainty, please feel free to get in touch with our team.