Shipping policy

Shipping & Delivery Policy

Guap Kicks | South Africa

At Guap Kicks, we aim to provide a secure and reliable delivery experience for all our customers. We offer nationwide delivery across South Africa, with Economy and Express shipping options available at checkout.

1. Delivery Options and Charges

Economy Delivery

  • Delivery fee: R150

  • Estimated transit time: 3–4 business days

  • Available for orders below R5,000

Express Delivery

  • Delivery fee: R250

  • Estimated transit time: 1–2 business days

  • Available for orders of all values

Free Standard Delivery

  • Delivery fee: FREE

  • Available for orders of R5,000 or more

  • Standard delivery service applies

Delivery estimates are calculated in business days, excluding weekends and public holidays.

2. Order Processing

Orders are processed following successful payment confirmation.

Processing and dispatch times depend on product availability and order verification. Customers will be notified if an order requires additional processing time.

The estimated transit times above begin once an order has been dispatched and handed over to the courier.

3. Delivery Coverage

We deliver throughout South Africa. Certain remote or outlying areas may require additional delivery time depending on courier availability.

4. Tracking and Delivery Confirmation

Where tracking is available, customers will receive delivery information once their order has been dispatched.

For security purposes, deliveries of high-value items may require identity verification, a signature or a one-time PIN upon delivery.

5. Delivery Delays

Although we aim to meet the estimated delivery timeframes, delays may occur due to courier disruptions, public holidays, weather conditions or other circumstances beyond our reasonable control.

Customers will be informed of material delays where reasonably possible. Nothing in this policy limits any rights customers may have under applicable South African consumer legislation.

6. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery details.

If an incorrect address is supplied, additional delivery charges may apply where reasonably incurred and permitted by law.

7. Lost or Damaged Parcels

Customers should contact Guap Kicks promptly if an order is lost, damaged or delivered incorrectly.

We will investigate the matter with the courier and provide an appropriate remedy in accordance with applicable consumer law.

8. Contact Us

For shipping enquiries, please contact:

Guap Kicks

Email: info@guapkicks.co.za

Website: https://guapkicks.co.za/pages/contact

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